Existing Customers

Letting us know of a Customer's passing

We are very sorry for your loss. This form lets our team know, so we assist with what comes next. Please share only what you know, and you can call us at any time.

Prefer to talk? 1300 307 059 completions@homesafe.com.au

Fields marked * are required. Please do not attach or upload documents here; our team will let you know if anything is needed.

About you

Your name

Which statement applies to you?

I am a Homesafe Customer (e.g. a surviving co-owner)I am a family member, executor or representative

Your email address

We will send an acknowledgement here.

Your mobile number

So our team can call you if needed.

About the Homesafe Customer

The person who has passed away.

Name of the Homesafe Customer

Homesafe Customer or Contract number (optional)

If you have it, it appears at the top of Homesafe letters and emails. It is fine to leave this blank.

Date of passing

Was this Customer the last surviving party on the Homesafe contract?

For example, if the home was jointly owned and the other owner has also passed away or is no longer on the contract.

YesNoNot sure

The property

The home where the Homesafe contract is in place.

Street address

Suburb

State

Postcode

The estate

Has the estate engaged a solicitor to assist with probate?

YesNoNot sureNot required

Anything else you would like us to know? (optional)

For example, the best time to call, or who else we should speak with.

Please note that we do appreciate the time taken to share the above information with us today.
Due to privacy regulations, Homesafe is not permitted to disclose specific information about a Homesafe Contract to a third party, so it may be necessary for Homesafe to ommunicate directly with the the legal representative for an estate.

Your details are handled in line with our Privacy Policy.