Financial abuse is a serious form of family violence. It happens when someone controls or misuses another person's money, property or assets — often without their knowledge or consent.
A Homesafe Contract or the existence of a Homesafe Contract between Homesafe and a Homesafe Customer, must never be used as a vehicle for financial abuse. Where we have reasonable grounds to suspect this is occurring, we will stop the transaction or communications pertaining to a Homesafe Contract. In serious cases, we may report the matter to authorities.
If you have concerns about a Homesafe Contract— whether your own or someone else's — you can contact us confidentially. We may be unable to share information about a customer's account with third parties, but we will take any concern raised seriously and refer concerning situations for review to senior management or our legal advisors.
