Common questions
Do I have to make monthly repayments?
No. Homesafe Wealth Release® is not a loan. You are selling a capped share of your home's future sale proceeds in exchange for a lump sum today. Homesafe receives its share only when your home is eventually sold. There are no repayments, no compounding interest charges, and no ongoing fees.
Can I protect equity for my children or Estate?
Yes. The share of sale proceeds you sell to Homesafe is capped and defined in your contract. Everything above that capped share remains yours and if your home is sold after your passing, will form part of your estate. With Homesafe you can choose to enter a contract that preserves a meaningful portion of the equity in your home for your beneficiaries.
What if my property value falls?
Homesafe receives a share of actual sale proceeds, not a fixed dollar amount. If property values fall, Homesafe's share falls too. In the event that the property sells for less than the lump sum advanced, Homesafe bears that shortfall — not you or your estate. We recommend discussing the specific terms of any contract with your independent legal adviser.
Can I sell my home or move later?
Yes. You can sell your home at any time. When you do, Homesafe receives its capped share of the sale proceeds (less any rebates), and you receive the rest.
Do I need to get legal advice before signing?
Yes — and this is a requirement, not a recommendation. Independent legal advice and representation is a mandatory step in the Homesafe process. We believe this is appropriate for a long-term arrangement of this kind and it is important that you understand the terms, rights and obligations of a Homesafe Contract. We also encourage you to discuss your options with a financial adviser and Centrelink if relevant.
Why are you not currently in my area?
Homesafe Wealth Release® currently operates in selected postcodes across New South Wales and Victoria. Our ability to offer the product in a given area depends on a number of factors, including property market conditions, land-to-dwelling value thresholds, and our funding arrangements. We are committed to expanding our coverage over time and, since 2024, have been growing into additional locations including regional areas. If your postcode is not currently eligible, please call us on 1300 307 059 to register your interest — we do keep a record of enquiries from areas we are not yet in, and we will be in touch if that changes.
General Information about the Homesafe Contract
Why is Homesafe not a loan and how is it different to a Reverse Mortgage?
Homesafe Wealth Release® is a debt-free equity release solution and is a part-sale of the future sale proceeds of your home. Homesafe does not lend money to homeowners, but instead buys a share of the future value of your home. There are no capitalising interest charges as there is no interest rate applicable, there are no repayments, and the transaction occurs using a Contract of Sale. Only after you have passed away or you voluntarily sell your home, would Homesafe be entitled to its investment in your home.
Am I selling a part of my home to Homesafe?
No. Homesafe does not buy a part of your "home". You retain 100% ownership of your home on the Title. Homesafe is offering to pay you a cash sum today so that it may be entitled to receive a share of the future sale proceeds of your home when you eventually sell.
So do I remain the legal owner of my home?
Yes — you remain the legal owner of your home and your ownership rights do not change. Homesafe will register a Mortgage on the Title so when you sell your home, Homesafe is guaranteed to receive its share of the sale proceeds, at that time.
Do you take my Title Deeds?
Homesafe will register a Mortgage on your Title. The Homesafe Mortgage is not a loan mortgage — it is a "signal" to someone who looks at your electronic Title that Homesafe has an interest in your home. This is needed as you may not recall your Homesafe Contract, or you may have passed away, when your home is eventually sold. Since 2022, all property Titles (deeds), which confirm property ownership in Australia, are held electronically by mortgagees in PEXA and therefore paper Titles are no longer valid. Your Solicitor will be able to assist you with any questions in this regard.
If I receive 40% of the value of my home today, does that mean I am selling Homesafe 40% of the future value of my home?
No, as Homesafe is buying a share of the sale proceeds when you eventually sell your home and neither you nor Homesafe know today when you will sell your home and for what price, Homesafe needs to make some assumptions about when this will occur. The "Sale Interest" is not the same as the percentage of your home's value today which is paid in cash. The difference between the Sale Interest percentage in future compared to the equivalent share of the value Homesafe provides you today is your Early Sale Rebate.
What is the Early Sale Rebate & the Excess Proceeds Rebate?
An Early Sale Rebate may be available to you under the Homesafe Contract when you sell your home earlier than anticipated. As Homesafe has assumed a long-term transaction with you, and has calculated its Sale Interest accordingly, if this does not eventuate, the Homesafe share of sale proceeds may be reduced given the early sale. The Excess Proceeds Rebate may be available if you sell your home for a sale price which is significantly higher than market rates or expectations.
Does Homesafe always receive the full capped share?
No. Homesafe does not automatically receive the full capped share. The capped share is the maximum; if you sell earlier than assumed, the Early Sale Rebate may reduce how much Homesafe will receive of the share you have sold, and the earlier you sell, the larger the rebate.
When I sell my home, is that when Homesafe receives the share I have sold?
In principle yes, however Homesafe may receive less than the share you have sold. Depending on when you sell your home and for what price you may be entitled to an Early Sale Rebate which will reduce the share received by Homesafe, if you have sold earlier than when Homesafe assumed you may sell.
When I sell my home, can Homesafe receive more than the share of the future sale proceeds I have agreed to sell?
No. Homesafe is not entitled to any more of the sale proceeds than the percentage you have sold to Homesafe. The share of the sale proceeds you have not sold to Homesafe is always protected and will be retained by you (or your Estate) on the sale of your home.
Before your Homesafe Contract
How much can I access in cash from Homesafe Wealth Release?
The amount of the cash amount will depend on the age(s) and gender(s) of the Homeowners, the value of the home today and the minimum and maximum limits Homesafe can advance.
Can I "draw-down" the amounts I need over time?
No, the Homesafe Contract is a single cash payment and the entire amount for the share is provided to you at the time we enter into a Contract with you. You can enter into more than one Homesafe Contract, and therefore access further amounts in future, if the total share of the future sale proceeds sold to Homesafe does not exceed 65%.
What is the minimum and maximum cash I can receive from Homesafe?
Subject to your age, gender and the confirmed value of your home, the minimum amount you can receive from Homesafe is $25,000. The maximum amount available is $3,000,000 however this must not equate to selling more than 65% of the future sale proceeds of your home.
Do I need to discharge my existing loan or line of credit with my bank?
Yes, Homesafe will require a clear Title in order to enter into a Homesafe Contract with you. This will mean that you will either discharge these facilities or loans before entering into a Homesafe Contract or you will use the Homesafe amount to do this simultaneously at the time the transaction with Homesafe takes place.
Do I need to obtain financial advice?
While it is not a mandatory requirement, we strongly encourage you to seek independent financial advice before proceeding with a Homesafe Contract. A financial adviser can help you understand how receiving a lump sum may affect your overall financial position, including any potential Centrelink implications. Speaking with your adviser — and, where relevant, Centrelink — is an important step we recommend to all customers.
How long does the process take until funds are available?
The Contract process for a Homesafe Contract can take 8 weeks to complete, depending on the complexity of the information involved.
What fees and charges apply and are there ongoing fees?
The initial transaction will incur a one off fee of $1,990 (depending on the value of your home) and includes a documentation and valuation fee. The fee is included in the contract amount so you do not need to pay this separately and is received by Homesafe at the time the transaction takes place. The fee for a subsequent Contract is less than the fee paid for the first Contract with Homesafe. There are no ongoing fees with a Homesafe Contract.
How many times can I transact with Homesafe?
You can enter into additional Homesafe Contracts as many times as you like, so long as the total share of the future sale proceeds you sell to Homesafe does not exceed 65% and each subsequent transaction is for an amount no less than $10,000.
Why will my home be valued before I can access the funds?
In order to progress your enquiry and for Homesafe to calculate the agreed share of the future value of your home, an independent Valuation of your home is required to confirm the value today. No other Valuations are required to be undertaken while your Homesafe Contract is in place, until the end of your Homesafe Contract when you decide to sell.
Why can I not access the HEAS if I have a Homesafe Contract?
The Home Equity Access Scheme (HEAS), administered by Services Australia, requires that the property used as security has a clear title — meaning there must be no other interests registered against it. Because Homesafe registers a Mortgage on your Title as part of the Homesafe Contract (to record Homesafe's interest in the future sale proceeds), Services Australia treats this as an encumbrance and will generally not accept the property as security for HEAS. This is not unique to Homesafe — any registered interest on a Title can affect eligibility for the HEAS. If you have questions about your specific circumstances, we recommend speaking directly with Services Australia or a financial adviser.
After you have entered into a Homesafe Contract
Will I receive statements from Homesafe?
No, the Homesafe Contract is not a loan. You will not 'owe' an amount to Homesafe. Homesafe is only entitled to its share - either the share sold to Homesafe or less if you are entitled to an Early Sale Rebate - when you sell your home. You can contact the Customer Contact team at any time to find out an estimate discharge figure.
Do I have to do anything once I have a Homesafe Contract?
Yes, you need to forward Homesafe a copy of your home building insurance every year, and ensure you keep your Council Rates paid up to date. If you wish to make structural changes to your home, lease your home or sell your home, you must contact Homesafe before doing so.
What happens if either my spouse or I pass away?
This will not affect your Homesafe transaction if both of you are listed on the Contract. If the Surviving Party wishes to change the Title into their own name only, you can ask your legal representative to contact Homesafe with this request.
How do you protect my privacy in future?
Homesafe has strict privacy protocols in place to ensure your personal information remains secure and is not disclosed to unauthorised third parties. Homesafe will only disclose information to your authorised emergency contacts, your Solicitor or parties we are required to do so, by law. If you wish Homesafe to assist other parties, such as a Power of Attorney or a family member, you must provide permission to Homesafe for this to occur. Homesafe will not correspond with your Attorney unless you have provided permission or we receive independent confirmation that you no longer retain decision making capacity. You can review our Privacy Policy here.
Am I required to undertake property maintenance to my home once I have transacted with Homesafe?
No - there is no requirement for you to undertake regular maintenance to your home. The only requirement is for your home to be in a presentable and clean condition (at the very least) at the time of sale.
Can I buy-back the share of the future sale proceeds I have sold to Homesafe?
Yes - you can elect to terminate your Homesafe Contract at any time. By doing so you are no longer providing Homesafe with an entitlement to the sale proceeds of your home, so a different discharge calculation may apply. Our Completions Team will be able to assist you with any enquiries.
If I move into Aged Care, does my home need to be sold?
No, there is no requirement under a Homesafe Contract for you to sell your home if you move into aged care. Separate to your Homesafe Contract, you should seek advice regarding the impact on your taxation and financial obligations, should this occur.
What happens when I am ready to sell my home?
When you decide to sell your home, just contact Homesafe (or visit the "Existing Customers" page here) and we can assist you with the process and provide you with the necessary information to bring your Homesafe Contract to an end.
Can I rent out my home in future?
Yes, you can rent out your home after a Homesafe Contract is in place. When you are ready to do so, you can contact the Customer Care Team or visit the "Existing Customers" page on our website, and forward Homesafe the relevant information for us to approve the rental arrangement.
This information is provided as a general guide only and does not constitute financial, legal or taxation advice. Individual eligibility, lump sum amounts and share percentages will vary. Independent legal advice is a mandatory step before entering a Homesafe Contract.
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