At Homesafe, looking after you is a personal, end-to-end commitment. From your first phone call, you have a dedicated Homesafe Specialist who is your contact, supported by our valuation, compliance, legal, customer care and completions teams — every step considered, unhurried, and in your best interest.
Your Homesafe journey, step by step
Here is what looking after you looks like in practice — from your first enquiry through to advance of funds to you and beyond.
- 1
Your first enquiry
From the moment you contact our Contact Centre specialists, we act promptly. We make contact with you quickly, follow up, and offer flexibility around appointment times to suit you and your family.
- 2
A dedicated Homesafe Specialist who is your contact
You are allocated a dedicated Homesafe Specialist who is your contact and becomes your main point of contact. The same familiar person stays with you throughout the entire process.
- 3
Your in-home appointment
Your Homesafe Specialist meets with you in the comfort of your own home. You are welcome to have family members and/or your advisors attend, and we will arrange follow-up meetings if needed.
- 4
At your own pace
There is never any pressure. If you decide to delay proceeding, your Homesafe Specialist remains your main contact, ready whenever you are.
- 5
Independent valuation
An independent valuation is arranged through our panel valuers. Each has signed a service level agreement with Homesafe and must meet high standards for response times and courtesy to you.
- 6
Your formal offer is prepared
Your formal offer is prepared by our administration and compliance team and personally reviewed by senior management. If an enquiry or offer is not in your best interest, Homesafe will not proceed.
- 7
Your offer, delivered in person
Your Homesafe Specialist delivers the formal offer to you in your home and walks you through any questions. You then have 30 days to review and accept — there is no rush.
- 8
Your own independent legal advice
If you decide to proceed, you engage your own Legal Representative. Your Homesafe Specialist takes a step back but remains available for anything other than legal questions — your Homesafe Specialist never provides advice. Your Solicitor liaises directly with Homesafe's legal team and is provided with an offer to access our senior management for any general enquiries.
- 9
Kept informed every step
Your Homesafe Specialist keeps you engaged the whole way through, and our administration team sends confirmation milestone messages by text so you always know where things are up to.
- 10
After exchange of contracts
After exchange of contracts, you can contact your Homesafe Specialist at any time — for example, if you wish to use Homesafe again. Alternatively, our Customer Care team is always available to assist with any questions.
- 11
When the time comes to sell
When the time comes to sell, our Completions team will assist you with any questions and guide you through the process.
What our customers say
"From my very first call, Tony looked after me. He came to my home, took the time to explain everything, and never once pushed me."
"The text updates kept me informed at every milestone, so I always knew exactly where things were up to. The peace of mind has been priceless."
Talk to your Concierge team
Whether you have a question about your Homesafe Contract or simply want to talk something through, our team is here to help.